Privacy Policy
This Privacy Policy explains how Grace Colley ("the Site," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, use our services, or make a purchase from our online store.
Here, "you" and "your" refer to anyone who visits the website, uses our services, contacts us, or buys products from our store.
By accessing or using our website and services, you confirm you've read and understood this Privacy Policy and agree to your information being collected and used as described. If you don't agree with it, please don't use our website or services.
Updates to This Policy
We may revise this Privacy Policy occasionally to keep up with changes in how we operate, new legal requirements, or updates to our data practices. When that happens, the revised version appears on this page with a new revision date, and where the law requires it, we'll take further steps to notify users of important changes.
What We Collect and Why
Running our store and providing our services means collecting personal information from a few different sources, and what we collect depends on how you use the site. We may use this information to:
- Provide our products and services
- Process orders and payments
- Communicate with customers
- Improve how the website and our services work
- Meet our legal obligations
- Keep the website and its users secure
Categories of Information
The data we gather may identify you directly or be reasonably connected to you.
What you give us directly. As you use the site or our services, you might provide:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment confirmation details
- Account login details
- Messages to customer support
Certain features rely on specific information to work. If you'd rather not share it, some services may not be available to you.
What's collected automatically. During your visit, some information may be gathered automatically through cookies, pixels, and similar tools, such as:
- Device information
- Browser type
- IP address
- Network connection details
- How you use the website
- Your interaction with pages and services
This helps us gauge how the site performs and improve the experience.
What comes from third parties. We may also receive information about you from partners that help us operate, including:
- E-commerce platforms such as Shopify
- Payment processors that handle transactions
- Marketing and analytics providers
- Logistics and fulfillment partners
Payment providers collect payment details (like card or bank information) directly in order to process transactions and complete orders. Anything received from third parties is handled in keeping with this policy.
How We Use Your Information
Providing products and services. We use your data to process purchases, manage accounts, ship orders, handle returns and exchanges, and keep you informed about your transactions. Shopify may also process some information to support checkout and related services under its own privacy policies.
Marketing and advertising. Where consent is required, we may send marketing messages by email, SMS, or other channels, and we may use certain information to tailor advertising and sharpen campaigns on our site and on third-party platforms.
Security and fraud prevention. Personal information may be used to detect suspicious activity, look into fraud, and protect our services and users. Keeping your login details confidential is your responsibility — if you suspect someone has accessed your account without permission, get in touch with us straight away.
Customer support and improvement. We use personal information to respond to questions, offer assistance, and continue improving our services.
Cookies and Tracking Technologies
Like most websites, ours relies on cookies and similar technologies. They help us improve how the site works, remember your preferences, analyze usage, and boost performance.
More on Shopify-related cookies is available here: https://www.shopify.com/legal/cookies
Most browsers accept cookies by default, but you can change your settings to block or delete them — bearing in mind this may affect how parts of the site work. Our website doesn't currently respond to "Do Not Track" browser signals; to read more about those, visit: http://www.allaboutdnt.com
Sharing of Personal Information
In some cases we may share personal information with third parties where it's needed to run our services, including payment processors, shipping and fulfillment partners, customer support providers, data analytics providers, and marketing partners. We may also disclose it where required by law, legal process, or a regulator, and within our own company structure or with affiliates where necessary for our operations.
Third-Party Websites
Our site may link to external websites or services we don't run. If you follow such a link, we suggest reviewing that site's own privacy policy and terms. We're not responsible for the privacy practices or content of third-party sites.
Children's Privacy
Our services aren't intended for children, and we don't knowingly collect personal information from anyone under 16. If a parent or guardian learns that a child has provided us with personal information, they can contact us to have it removed.
Data Security and Retention
We put appropriate measures in place to protect personal information from unauthorized access, misuse, or loss. Even so, no system is entirely secure, and we can't guarantee absolute protection for information sent over the internet. We keep personal data only as long as needed to maintain accounts, provide services, satisfy legal requirements, resolve disputes, and enforce our agreements and policies.
Your Privacy Rights
Depending on where you live, you may hold certain rights over your personal data, which can include the right to:
- Access the personal information we hold about you
- Request deletion of your personal information
- Correct inaccurate data
- Receive your data in a portable format in certain cases
- Restrict how your information is processed
- Withdraw consent where consent is the basis for processing
You can also opt out of marketing messages using the link in our emails. Note that we may still send transactional messages about your orders or account even after you've opted out of marketing.
Exercising your rights. To exercise any of these, contact us using the details below. We may need to confirm your identity by requesting certain information before acting on a request. Where the law allows, an authorized representative may submit a request for you.
Complaints
If you believe your personal information has been handled improperly, you're welcome to contact us directly. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.
Where Your Data Is Processed
Personal information collected through our website may be processed and stored in the United States. By using our services, you acknowledge that your information may be transferred to and processed within the United States, in line with applicable U.S. laws and this Privacy Policy.
Business Details
Store name:Â Grace Colley
Company name:Â Sa Collective LLC
Registration Number:Â 42-3368597
Business Address:Â 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address:Â Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email:Â info@grace-colley.com
Phone:Â +1 (659) 220-3892
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed