Terms of Service
Welcome to Grace Colley. This website is operated by Grace Colley, a store run by Sa Collective LLC, and in the text that follows the words "we," "us," and "our" refer to Grace Colley together with its operating company, Sa Collective LLC.
Using this website — whether you're browsing or buying — means you accept the terms below (our "Terms of Service"). They apply to every visitor, shopper, and user of the site. If there's any part you don't agree with, we'd ask you not to use the website or the services it provides.
1. Eligibility and Acceptable Use
To use this website, you need to be at least the age of majority in the place where you live. If a minor uses the site while in your care, you're confirming that they do so with your permission and supervision.
Please don't use the website or our products for anything unlawful or unauthorized, and don't try to interfere with, overload, damage, or breach the security of the site — including by introducing viruses or other harmful code. Where these rules are broken, we may suspend or withdraw access without delay.
2. Orders and General Terms
At our reasonable discretion, we may turn down or cancel an order where there's a legitimate reason — think suspected fraud, a technical fault, or misuse of the website.
Your payment information always travels over secure, encrypted connections. Other data moving across the internet, however, may not always be encrypted.
Without our written permission in advance, you may not copy, reproduce, redistribute, sell, or otherwise commercially exploit any part of this website, whether that's its content, design, or services.
3. Accuracy of Website Content
We put effort into keeping the site accurate and current, yet we can't guarantee that every piece of information is always complete, correct, or up to date. Everything shown here is for general information only and isn't intended as professional advice. Content may be changed, updated, or removed whenever we think it's needed.
4. Changes to Products, Services, and Pricing
Prices and availability are subject to change at any time and without notice. For operational or technical reasons, we may also adjust, pause, or discontinue parts of the website or our services.
5. When a Purchase Becomes Binding
Products displayed in our store don't amount to a binding offer — they're a non-binding catalog of what's on hand. By finishing an order through the "Buy" or "Checkout" button, you're placing a binding offer to purchase. The automatic email confirming receipt of your order isn't acceptance of it; a binding agreement is only formed once your order has been shipped.
6. Consumer Rights and Warranties
All of our products fall under the consumer protection laws that apply to your purchase. Nothing written here removes or limits the statutory rights available to you under the law that applies where you are.
7. Availability and Product Appearance
Certain items may be offered online only and in limited quantities. We try hard to represent colors and images accurately, though the result can look different depending on your device or screen. Where needed, we may restrict sales to specific people, regions, or areas, and products can be altered or withdrawn at any time.
8. Shipping
We ship orders to customers directly from our international fulfillment center. Depending on the delivery destination, import duties, customs charges, or local taxes may apply; these are set by local authorities and fall to the customer. You'll find the full breakdown in our Shipping Policy.
9. Billing and Account Details
When placing an order, you agree to supply billing and account information that's accurate, current, and complete. Should the details look wrong, incomplete, or suspicious, we may review or cancel the order. Please keep your information current and update us if anything changes.
10. Third-Party Tools
The website may offer access to tools or services from outside providers. These come "as is," without warranties or guarantees of any kind, and you use them entirely at your own discretion and risk.
11. External Links
You may find links on our site to websites or services operated by others. Grace Colley has no control over — and accepts no responsibility for — the content, policies, or practices of those external sites. Any dealings with a third-party provider are strictly between you and them.
12. Submissions from Users
If you send us comments, feedback, ideas, or suggestions, you agree we may use that material for our business purposes with no obligation to you. You must not submit anything that infringes the rights of others, breaches intellectual property, or breaks the law, and you stay fully responsible for whatever you share.
13. Personal Information
The way we gather and use your personal data is explained in our Privacy Policy, which describes how customer information is handled.
14. Errors and Omissions
Occasionally the website may contain typos, inaccuracies, or missing information about product descriptions, pricing, or availability. We may correct these and update the information at any time, without prior notice.
15. Prohibited Use
This website may not be used for any purpose that's illegal, fraudulent, misleading, abusive, or otherwise harmful. Breaking these rules may bring an immediate end to your access.
16. Limitation of Liability
To the fullest extent the law permits, Grace Colley won't be liable for loss or damage arising from your use of, or inability to use, this website or its services. Liability for minor negligence is confined to breaches of essential contractual duties, and your statutory consumer rights remain untouched.
17. Indemnification
You agree to indemnify and hold Grace Colley harmless against any claims, losses, damages, or legal action arising from your breach of these Terms or unlawful use of the website.
18. Severability
If any provision of these Terms turns out to be invalid or unenforceable, every remaining provision stays fully in effect.
19. Duration and Termination
These Terms apply until they're ended by either you or us. If they are breached, we may suspend or terminate your access to the website immediately.
20. Governing Law
These Terms of Service are governed by the laws of the United States, without affecting any mandatory consumer protection laws that may apply where the customer lives.
21. Returns and Refunds
Everything about returns and refunds is laid out in our Return & Refund Policy, which forms part of these Terms.
22. Business Details
Store name: Grace Colley
Company name: Sa Collective LLC
Registration Number: 42-3368597
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: info@grace-colley.com
Phone: +1 (659) 220-3892
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed