Shipping Policy
At Grace Colley, we aim to make delivery clear and dependable. Below is where we ship, how orders are handled, and what to expect on timing.
1. Where We Ship
For now, Grace Colley delivers only to addresses within the United States. Orders from outside the U.S. can't be processed at this stage.
2. Delivery Address
Every order is sent to the address entered at checkout, so please make sure those details are accurate and complete. An address that's wrong or incomplete can lead to delays or a returned parcel.
3. Order Processing
Once you've placed an order, we prepare and process it within 1 to 3 business days. Business days run Monday to Friday and don't include public holidays. Orders placed over a weekend or holiday are processed on the next working day.
Cut-off time. Orders placed before 6:00 PM Eastern Time (GMT −5), Monday to Friday, may be processed the same day. Anything placed after that, or across the weekend (Saturday and Sunday), is processed on the next business day (Monday).
4. Shipping Time
After processing, once an order leaves our fulfillment center, the estimated delivery time within the United States is usually 8 to 12 business days (Monday–Friday).
Delivery can vary depending on things like:
- Seasonal demand
- Transport capacity or logistics limits
- Customs clearance
- Public holidays
- High order volumes during sales or promotions
5. Total Estimated Delivery Time
The full timeframe comes in two parts:
- Order processing: 1–3 business days
- Shipping: 8–12 business days
Together that's an estimated 9–15 business days from the day you place your order. These figures are estimates and may occasionally change due to factors beyond our control. Our logistics partners keep track of shipments to help everything arrive smoothly.
6. Shipping Costs
Every order placed with Grace Colley ships free — there are no additional shipping or handling charges.
7. Secure Payment Methods
We accept a range of secure payment options, each protected by SSL encryption:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Amazon Pay
Every payment is processed by trusted providers to keep your transaction safe.
8. Tracking Your Order
As soon as your order ships, you'll receive a confirmation email with a tracking link you can use whenever you like. Do note that tracking can take 3–8 business days to start updating after the parcel leaves the warehouse, depending on the carrier.
9. Failed Deliveries or Wrong Addresses
If a parcel can't be delivered because the checkout address was wrong or incomplete:
- The shipment may be returned to our logistics partner
- Our support team will reach out to help sort it
- We'll work with you to arrange redelivery or another suitable solution
To avoid delays, please double-check your delivery details before finishing your order.
10. Delivery Confirmation
Once the carrier marks a package as delivered, we treat the shipment as complete. If you can't find a parcel that's shown as delivered, our support team will help you get in touch with the carrier and look into it.
11. Customer Support
If you have questions about your order or its delivery status, our team is here to help.
📧 Email: info@grace-colley.com
Monday – Friday: 9:00 AM – 6:00 PM (ET) Saturday – Sunday: Closed
We usually respond within 12–24 hours on business days. For returns, see our Return & Refund Policy.
12. Business Details
Store name:Â Grace Colley
Company name:Â Sa Collective LLC
Registration Number:Â 42-3368597
Business Address:Â 25 Prospect St, Watertown, Massachusetts 02472, United States.
Warehouse Address:Â Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email:Â info@grace-colley.com
Phone:Â +1 (659) 220-3892
Customer Service Hours:
Monday to Friday: 9am - 6pm (ET)
Saturday and Sunday: Closed